1. Balancing Efficiency and Consumer Experience: An Investigation of Gig vs. Traditional Customer Support.
Co-authors: Xiang Hui, Fuqiang Zhang, Tianjun Feng (academic); Yitong Wang, Congyi Zhou (industry)
Status: Under Review at Management Science; SSRN
Award: Finalist, Best Presentation Competition (Doctoral Students), 2025 Fisher AI in Business Conference
2. The Effect of Algorithmic Pay Cliffs on Labor Supply: Evidence from a Ranked Incentive Ladder in Gig Service Operations.
Co-authors: Xiang Hui, Fuqiang Zhang, Tianjun Feng (academic); Congyi Zhou (industry)
3. Contract Design and Generative AI in E-Commerce Dispute Resolution
Co-authors: Fuqiang Zhang (academic); Congyi Zhou (industry)