Qiaowen Guo
Ph.D. in Supply Chain, Operations, and Technology
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About me
About me
Welcome to my webpage!
I am a Ph.D. candidate in Supply Chain, Operations, and Technology at Olin business school, Washington University in St. Louis, co-advised by Professor Fuqiang Zhang and Professor Xiang Hui. My research explores the intersection of Empirical Operations Management, Artificial Intelligence Applications, and Platform Service Operations. I am currently on the 2025–2026 job market. I welcome conversations about research, teaching, and collaboration opportunities.
Research Focus
Research Focus
My work examines how technology reshapes service operations, with a focus on Algorithmic/AI Management, AI Decision Support, and Incentive Design. Using Field Experiments, Causal Inference, Machine Learning, and Contract Theory, I study how platforms balance efficiency with consumer experience, design incentive systems for gig work, and integrate AI into judgment-intensive tasks.
From 2022 to 2023, I took a full-time industry leave to work on-site at Alibaba as a Research Scientist. I collaborated on field experiments and provided research-based insights that directly shaped multiple chapters of my dissertation.
Upcoming Talks
[1] “Balancing Efficiency and Consumer Experience: An Investigation of Gig vs. Traditional Customer Support.” (Job Market Paper)
BU Online Research Seminar on Digital Businesses — November 17, 2025, 8–9 PM EST (zoom link)
DSI Annual Conference, Doctoral Research Showcase — November 24, 2025, 10:00-11:30 AM | Orlando World Center Marriott, Orlando, FL
Recent Talks
[1] “Balancing Efficiency and Consumer Experience: An Investigation of Gig vs. Traditional Customer Support.” (Job Market Paper)
Conference on Information Systems and Technology — October 25, 2025, 2:45-3:55 PM | Hilton Atlanta, Track 3 (Room 212/213), Atlanta, GA (Scheduled)
INFORMS Annual Meeting, Job Market Showcase Cluster — October 27, 2025, 2:45-4:00 PM | Georgia World Congress Center, Building A, Level 3, Room A311, Atlanta, GA (Scheduled)
Fisher AI in Business Conference — October 2, 2025, 1:00-2:40 PM | Columbus, OH
Purdue SCOM Conference — August 22, 2025, 4:10-5:50PM | RAWL1062, West Lafayette, IN
POMS Annual Meeting — May 12, 2025, 9:45 - 11:15 AM | Atlanta, GA
[2] “Contract Design and Generative AI in E-Commerce Dispute Resolution.”
POMS Annual Meeting — May 10, 2025, 9:45 - 11:15 AM | Atlanta, GA
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